Responsible Gaming
We want gambling to remain entertainment. These tools and resources help you stay in control.
If gambling is causing harm — financial, personal, or emotional — contact the Problem Gambling Helpline at 1-888-230-3505 (available 24/7 in Canada). You can also reach ConnexOntario at 1-866-531-2600.
Our Responsible Gambling Tools
Deposit Limits
Set daily, weekly, or monthly deposit limits in Account Settings → Responsible Gambling. Limit reductions take effect immediately. Limit increases require a 24-hour cooling-off period.
Session Time Limits
Set maximum session duration. When the timer expires, you'll receive a notification and the option to extend or end the session. Reality-check alerts can be set at 15, 30, 45, or 60-minute intervals.
Self-Exclusion
Temporarily suspend your account for 24 hours, 7 days, 30 days, 90 days, 6 months, or 12 months. For permanent self-exclusion, contact support — applied within 24 hours with no option for reversal.
Loss Limits
Set maximum loss amounts per session, day, week, or month. Once the limit is reached, real money games are inaccessible for that period. Loss limits take effect immediately when reduced.
Account Activity Summary
View your complete deposit, withdrawal, win, and loss history from Account Settings. Transparency about your real gambling activity is the first step to staying in control.
Warning Signs of Problem Gambling
Gambling should be entertainment. If you recognise these patterns in your behaviour, we encourage you to use our self-exclusion tools or contact a support organisation:
- Gambling with money meant for bills, rent, or essential expenses
- Chasing losses — depositing again after losing to try to win back money
- Lying to family or friends about how much time or money you spend gambling
- Neglecting work, studies, or relationships because of gambling
- Feeling anxious, irritable, or depressed when not gambling
- Borrowing money or selling possessions to fund gambling
- Repeated failed attempts to reduce or stop gambling
Canadian Support Resources
Problem Gambling Helpline (Canada)
24/7
ConnexOntario
24/7
Gambling Therapy (UK & CA)
24/7
CAMH Problem Gambling
Business hours
18+ Policy
We are firmly committed to preventing underage gambling. We use age verification software at registration and require KYC documentation that confirms age before any withdrawal is processed. If we have reason to believe an account holder is under 18, we will immediately suspend the account and conduct enhanced verification. Any winnings accumulated while underage will be forfeited. If you believe a minor has accessed this platform, contact us immediately at [email protected].
Contact Our Responsible Gambling Team
Our responsible gambling support team is available 24/7 via live chat. For self-exclusion requests, email [email protected] — we will confirm the exclusion within 24 hours. We take responsible gambling seriously and will never attempt to override a self-exclusion request or market to a self-excluded player.
Accepted Payment Methods
