Privacy Policy

1. Introduction

We operate bluffbetcasino-canada.com ("the Site") under Curaçao eGaming licence #365/JAZ. We are committed to protecting your personal information in compliance with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA). This Privacy Policy explains what data we collect, why we collect it, and how we protect it.

2. Information We Collect

We collect the following categories of personal data:

• Registration data: Name, email address, date of birth, country of residence, username, and password (hashed).
• Identity verification (KYC): Government-issued ID, proof of address, and source-of-funds documentation as required by our licensing authority.
• Financial data: Payment method details (card numbers are never stored — processed via PCI-DSS compliant gateways), transaction history, deposit and withdrawal records.
• Technical data: IP address, device type, browser, operating system, session data, and cookies.
• Communications: Support chat transcripts, email correspondence, and any information you voluntarily share with us.

3. How We Use Your Data

• To create and manage your casino account
• To process deposits and withdrawals
• To verify your identity and comply with anti-money laundering (AML) requirements
• To deliver bonuses, promotions, and VIP programme benefits you have opted into
• To provide customer support
• To detect and prevent fraud, money laundering, and underage gambling
• To comply with legal and regulatory obligations under our Curaçao eGaming licence
• To send marketing communications (only if you have explicitly consented)

4. Cookies

We use essential cookies to operate the Site (session management, security), analytics cookies to understand how players navigate our platform, and marketing cookies to measure the effectiveness of our promotional campaigns. You can manage cookie preferences through your browser settings. Disabling all cookies may affect Site functionality.

5. Data Sharing

We do not sell your personal data. We share data with:

• Payment processors: To process transactions (PCI-DSS compliant partners only)
• Game providers: Limited technical data to deliver games on our platform
• Identity verification services: KYC/AML providers to verify your identity
• Regulatory authorities: Where required by law or our gaming licence
• Fraud prevention services: To protect the platform and all players

6. Data Retention

We retain your account data for the duration of your account plus 5 years after closure, as required by AML regulations. Transaction records are retained for 7 years. Marketing consent records are retained until you withdraw consent. You may request deletion of non-legally-required data via our support team.

7. Your Rights (PIPEDA)

Under PIPEDA, Canadian residents have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Withdraw consent to non-essential data processing
• Request deletion of data not subject to legal retention requirements
• File a complaint with the Office of the Privacy Commissioner of Canada

To exercise your rights, contact us at [email protected] with your account email address and the specific request.

8. Security

All data transmitted between your device and our servers is encrypted using 256-bit SSL/TLS. Our servers are hosted in ISO 27001 certified data centres. Access to personal data is restricted to authorised personnel on a need-to-know basis. We conduct regular security audits and penetration tests.

9. Contact

For privacy-related inquiries: [email protected]
For general support: [email protected]